Frequently Asked Questions
i) Do you have a broadband connection from your Internet provider?
This could be a DSL or cable internet provider. There is no support of dial-up services.
ii) Do you have a working Wi-Fi router in your home with an available LAN port?
The router allows the distribution of the broadband signal to other devices in your home. It supports both physical connection and wireless to these devices. Our system will require a physical connection to one of the available LAN ports on the router.
iii) Do you have a working smartphone with a data plan?
Your smartphone will be needed to install and access our security control app, and for support of SMS messaging, streaming video, and email.
iv) Do you have power outlets located where you are placing the cameras and Shuttle?
This, primarily, eases the installation by having these devices near AC outlets. In addition, it would be ideal to have the Shuttle also near your home router, since there is a required physical connection to a LAN port.
Please follow the step by step instructions of our installation guide and you should have no problems with our security system coming on-line successfully.
Not difficult at all. Follow the step by step instructions below:
First sign in to your mobile app,
a) To add a Shuttle (OPU)
From the home screen, tap the “Sidebar Menu” icon
Tap “Device Management”
Tap “Add” in the upper right corner and choose “New OPU”
Follow the instructions on the application
b) To add a camera
From the home screen, tap the “Sidebar Menu” icon
Tap “Device Management”
Tap “Add” in the upper right corner and choose “IP Camera”
Follow the instructions on the application
c) To add a sensor
From the home screen, tap the “Sidebar Menu” icon
Tap “Device Management”
Tap “Add” in the upper right corner and choose “Sensor”
Follow the instructions on the application
Go to the sign in page of your Miotta app
Tap “Forgot password?”
You will be prompted to provide the Account Number (phone number)
Tap “Submit”
The following message will appear, “Request submitted. An email with a new password will be sent to you shortly”. A new password will be emailed to the email address that is associated with your account.
You can then change the randomly generated password by:
From the home screen, tap the “Sidebar Menu” icon
Tap “My Profile”
Tap “Change Password”. Enter the randomly generated password, type in the new password, retype new password
Tap “√” (Save)
Verify notifications are turned on in the Miotta mobile app.
From the home screen, tap the “Sidebar Menu” icon
Tap “Notifications”
Ensure “Push Notification” is “ON”. Ensure “Audio alerts on mobile” is “ON”.
Then check the smartphone volume control, including the mute button.
On Android devices, verify the sound status in settings, sound, volumes, Music, video, games, and other media.
Turning on app notification with Android devices: Settings, Application Manager, Miotta, tap check show notifications box.
On iOS devices, verify the sound status in settings, sounds, Ringer and Alerts.
Turning on app notification with iOS devices: Settings, Notification Center, Miotta, alert style not set to none, Sounds = “On”, Show in Notification Center = “On”, Show in Lock Screen = “On”
Your Honeywell Account needs to be set up to communicate with your Honeywell Thermostat.
Once successful, open the Miotta App.
At the Home Screen, tap on the three lines in the upper left corner to open the SideBar menu.
Tap on Device Management.
Tap on the OPU/Shuttle.
Tap on Manage Integration.
Tap on Account associated with Honeywell.
Enter the appropriate information and then SIGN IN.
Your LockState Account needs to be set up to communicate with your LockState Electronic Door Lock.
Once successful, open the Miotta App.
At the Home Screen, tap on the three lines in the upper left corner to open the SideBar menu.
Tap on Device Management.
Tap on the OPU/Shuttle.
Tap on Manage Integration.
Tap on Account associated with LockState.
Enter the appropriate information and then Sign In.
Your Nest Account needs to be set up to communicate with your Nest Thermostat.
Once successful, open the Miotta App.
At the Home Screen, tap on the three lines in the upper left corner to open the SideBar menu.
Tap on Device Management.
Tap on the OPU/Shuttle.
Tap on Manage Integration.
Tap on Account associated with Nest.
Tap CONTINUE.
Enter the appropriate information and then Sign in.
Open the Miotta App.
At the Home Screen, tap on the three lines in the upper left corner to open the SideBar menu.
Tap on Device Management.
Tap on the OPU/Shuttle.
Tap on Manage Integration.
Tap on the line associated with Hue.
“Press on the button on Hue Bridge now to proceed with the connection.”
Out of the box, the camera’s motion detection feature is turned off by default. From the Home Screen of the App, go into Device Management and tap on the camera in Camera List. Then tap on Motion Detection. You will notice that it is set to 0%, which is OFF. Setting it to 100% is too sensitive and will trigger many false alarms. You can test this by ensuring nothing is moving in the room and then arming the system and then waiting a little while. If you are sure nothing is moving in the room and an event gets triggered due to the motion being detected by the camera, the sensitivity is too high. Lower the sensitivity and test again. Once you get no more false alarms, do a test by acting like an intruder to see if an event gets triggered. You may find that you need to increase the sensitivity as it might be not sensitive enough. You will need to test and find the correct sensitivity value for the environment. Please note that each event requires a 30-second cool-down before another event can be triggered.
